Equip2go Holiday Break - 2025

Equip2go Holiday Break - 2025 main image Equip2go Holiday Break - 2025 image

 

As we approach the festive season, we’d like to thank all our valued customers for their continued support this year. Please note that our office and warehouse will be closed from 23th December 2025 and will reopen on 7th January 2026.

Placing Orders During the Shutdown Period

  • Last Shipping Cut-Off: Orders for in-stock items placed before 17th December COB will be shipped prior to our holiday closure.
  • Orders After 17th December: While we will do our best to process and ship orders placed after this date, they are most likely to be dispatched after we reopen on 7th January 2025.

Rest assured, our team will work extra hard upon our return to fulfil all backorders as quickly as possible, prioritising customer satisfaction.

For urgent queries or expedited orders, you can still reach us before the 23rd of December by:

We appreciate your understanding during this time and wish you a safe and happy holiday season. We look forward to serving you again in the new year!

FAQs for Equip2Go Holiday Break

Will my order still be processed if I place it during the closure period?

Yes, you can still place orders online. However, orders placed between 17 December and 6 January will not be processed or dispatched until our team returns on 7 January.

When is the last day orders will be shipped?

Our final shipping cut-off is 17 December at COB.
Any orders placed after this time will be processed from 7 January onwards.

What happens if my order is damaged or incorrect during the break?

Please take photos and email our support team. We will resolve the issue as soon as we resume operations on 7 January.

Will my order be delayed if I place an order during the closure?

Any order placed between 17 December and 6 January will be shipped once we return on 7 January.

Is customer support available during the break?

No, our sales and support team will be unavailable during this period. We will respond to all enquiries as soon as we return.

What if I need urgent assistance?

Please email us at sales@equip2go.com.au, and we will get back to you once the team returns on 7 January.

Can I get a quote during the closure?

You may submit a quote request, but quotes will not be issued until we reopen on 7 January.

What happens to returns or warranty claims submitted during the break?

Returns and warranty requests can still be submitted via email, but they will be reviewed from 7 January onward.

Can I cancel or change my order while your team is closed?

Changes or cancellations cannot be processed during the closure period. If you need to amend an order, please email us, and our team will assist once we reopen on 7 January.

Are products still in stock if I order during the break?

Stock levels on the website remain accurate, but items may sell out while we are closed. If a product becomes unavailable, we will contact you as soon as we return.